Notifications

Last updated: July 14, 2026

PrestaKick sends in-app and email notifications, depending on the event and your preferences.

View notifications on the Dashboard

Select the bell icon in the navigation bar to open the notification list. The number on the icon shows how many notifications are unread.

You can:

• Open the notification to see the details.
• Mark as read or unread.
• Mark all as read.
• Open the relevant page from the link in the notification, if applicable.

Marking a notification as read does not mean the issue has been resolved. Complete the requested action first.

Notification categories

• Payment: successful or failed payments, and plans that are about to expire or have expired.
• Chat: requests for staff assistance, assigned conversations and unread messages.
• Sync: completed or failed synchronization, or a lost store connection.
• Catalog: product data import and processing jobs.
• Team: invitations and ownership changes.
• Security: sign-ins from a new device or rotated security keys.
• AI: AI processing jobs that fail or require review.

Choose notification channels

Open Notification preferences in the account menu to select:

• In-app: displayed on the Dashboard.
• Email: sent to the account email.
• Both channels.

Enable email for events that may need attention while the Dashboard is closed, such as:

• A failed payment.
• A lost store connection.
• Failed synchronization.
• A sign-in from a new device.
• A rotated security key.

If your store offers live chat support, make sure the right person is notified when a customer asks for staff assistance.

Respond by notification type

• Lost connection or sync error: see .
• Payment error: open .
• Customer waiting: open .
• Unrecognized sign-in or key change: follow .
• Invitation or ownership transfer: open .

Next steps